The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Good evening @user_08me2k and thank you for reaching out on our Community Forums, I'm sorry to hear that your internet and cable service is down. I see that @EG provided some great first steps to check. Have you had a chance to check our status map using the link provided for local interruptions? If there are no interruptions, are you able to confirm that status of the light on your modem? This will help our experts and our team provide next best steps to try.
EG
Expert
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120.1K Messages
2 days ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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120.1K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the light / lights on the modem lit steadily or are they blinking ?
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XfinityAlyssaA
Official Employee
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2.9K Messages
6 hours ago
Good evening @user_08me2k and thank you for reaching out on our Community Forums, I'm sorry to hear that your internet and cable service is down. I see that @EG provided some great first steps to check. Have you had a chance to check our status map using the link provided for local interruptions? If there are no interruptions, are you able to confirm that status of the light on your modem? This will help our experts and our team provide next best steps to try.
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