New Poster
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3 Messages
No service
May 2nd, 2025. Interrupted services throughout the day, continuing multiple days then complete disruption, no service for two 36 hours beginning 3am May 7. Still now service. Text assistant tried to associate my account with another that's not me and says my account service is fine. Multiple times I'm being told either my service is fine or I am in an outage. Somehow I was able to request service and had an appointment scheduled for later this evening. And someone finally reached out to me early this morning, confirming there is in fact an area outage and my scheduled appointment. Hours go by and I received a message my service has been corrected and to call back if I still have problems. So to confirm problems are resolved I have to get back home and find I do not have service. So I call the number given to report the issue is not corrected and all efforts to report this come to dead ends and I cannot confirm tonight's scheduled appointment. This is a totally [Edited: "Language"] up system you embrace and totally unfair trade with your customers. You've pushed me to the limit - Please advise immediately or I will drop you as you have dropped me!
EG
Expert
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110.3K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.2K Messages
1 day ago
Hello, @wallet thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, and working from home myself, I completely understand where you're coming from with needing to have your home network up and running. I did want to help get the proper expectation set up that from experience, if there is a reported interruption in the area technician visits typically get cancelled due to field technicians not be able to perform the work needed at the location if the area equipment isn't up and running.
It sounds like you may have already attempted checking the Xfinity Status Center: https://www.xfinity.com/support/status or Xfinity App, as this is where you can set up text alerts.
I'd definitely like to investigate futher, and since I wll need to gather some information we don't want in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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