Your service tech was onsite this afternoon to fix our internet line. He found a inline ampliphier installed several years ago had failed. He stated that we did not need it any more and bypassed it. We are still having troubles. Now both modems in the building are having the same issues. I need to have this problem this fixed immediately. It is also affecting my two disabled sons phone because it is down in there apartment.
As far as your customer service phone system, I have spent 3 hours on the phone answering the same questions and never getting to talk to a person. Even tonight I was talking to your tech and was diconnected.
I need some kind of a human response on when this getting fixed. Btween the 3 accounts we are paying about 400.00 amonth for inadec=quate service. I am not going to pay for a service call that did not fix the problem.