No return contact after filling xfi pod form

Hi there, I’ve filled out the form to return xfi pod two separate times. At the end it says someone will reach out to me within 24/48 hours. It’s been at least two weeks since I initially filled out the form the first time. No contact. Please help me return the pod.

and when I try to add tags below it wipes out my post and starts from scratch. So that’s a bug please report it to the dev team

Responses

EG

Expert

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111K Messages

2 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBenjaminM

Official Employee

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2.1K Messages

2 days ago

user_c00aea Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you've had some trouble getting assistance but we are here to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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U

user_c00aea

Visitor

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11 Messages

2 days ago

Will do that, thank you for the reply

0

Customer Service

user_c00aea

No return contact after filling xfi pod form

EG

XfinityBenjaminM

user_c00aea

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