Skip to main content

    Support

    Offers

U
user_td1rqz
1st Topic
1st Reply
1st Accepted Solution

Visitor

 • 

6 Messages

Friday, June 13th, 2025 4:27 PM

No Ranging Response received - T3 time-out

I get this message about every 15 minutes. I have a straight line connection from the exterior box on the house. My modem is a Netgear CM2000 Nighthawk. My power levels are good both up and downstream. There doesn't seem to be a problem with the modem which is relatively new. This is effecting the stability of my connection. 

Xfinity truck was in front of my house yesterday doing work on the pole right where my cable is connected because there had been an outage.

I'm thinking they should come out and test my line at the box on my house.

Question

 • 

Updated 

2 days ago

18

8

0

EG

Expert

 • 

111K Messages

2 days ago

Please post the signal status value table in its entirety. Copy and paste it rather than posting a screenshot.

Please also post the error log entries in their entirety. Copy all of the text (instead of using an image) and paste it into your next post here, but you'll need to redact all of the CM MAC and CMTS MAC addresses. The forum bot will not allow your post to be seen publicly.

0

0

user_td1rqz

Visitor

 • 

6 Messages

2 days ago

ri Jun 13 08:06:13 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 08:05:44 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 08:05:33 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 07:54:13 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 07:54:11 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 07:42:42 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 07:42:25 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 07:31:11 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 07:31:10 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 07:19:39 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 07:19:38 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 07:08:08 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 07:08:00 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 06:56:37 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 06:56:37 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 06:45:06 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 06:45:03 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 06:33:34 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 06:33:30 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 06:22:03 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 06:21:50 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 06:10:32 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 06:10:18 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:59:01 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:58:59 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:47:30 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:47:26 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:35:58 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:35:56 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:24:27 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:24:16 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:12:56 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:12:53 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:01:25 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 05:01:09 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 04:49:53 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 04:49:53 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 04:38:22 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 04:38:19 2025 (Critical (3)) No Ranging Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;
Fri Jun 13 04:26:51 2025 (Warning (5)) TCS Partial Service;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1;

Cable Diagnostic
Status:   Good
Action:  
Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubleshooting help.
If you can access the internet but has other internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.
CM Status: 
Downstream Status: 
Upstream Status: 
  Refresh Save Cable Diagnostic Info
 
Advanced Information
Frequency Start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 573000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD IPv6 only
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 28 573000000 Hz 6.9 dBmV 44.9 dB 49 150
2 Locked QAM256 1 405000000 Hz 6.3 dBmV 44.9 dB 41 154
3 Locked QAM256 2 411000000 Hz 6.5 dBmV 44.6 dB 38 157
4 Locked QAM256 3 417000000 Hz 6.4 dBmV 44.9 dB 45 148
5 Locked QAM256 4 423000000 Hz 6.5 dBmV 45.0 dB 45 149
6 Locked QAM256 5 429000000 Hz 6.3 dBmV 44.9 dB 42 151
7 Locked QAM256 6 435000000 Hz 6.6 dBmV 45.0 dB 54 138
8 Locked QAM256 7 441000000 Hz 6.3 dBmV 44.9 dB 44 149
9 Locked QAM256 8 447000000 Hz 6.6 dBmV 45.0 dB 51 141
10 Locked QAM256 9 453000000 Hz 6.6 dBmV 45.0 dB 34 161
11 Locked QAM256 10 459000000 Hz 6.6 dBmV 45.0 dB 37 156
12 Locked QAM256 11 465000000 Hz 6.7 dBmV 45.0 dB 39 155
13 Locked QAM256 12 471000000 Hz 6.6 dBmV 44.9 dB 52 144
14 Locked QAM256 13 477000000 Hz 6.5 dBmV 44.9 dB 45 147
15 Locked QAM256 14 483000000 Hz 6.6 dBmV 44.9 dB 47 143
16 Locked QAM256 15 489000000 Hz 6.7 dBmV 44.8 dB 53 127
17 Locked QAM256 16 495000000 Hz 6.7 dBmV 44.7 dB 47 143
18 Locked QAM256 17 507000000 Hz 6.7 dBmV 45.0 dB 44 103
19 Locked QAM256 18 513000000 Hz 6.7 dBmV 45.0 dB 2 36
20 Locked QAM256 19 519000000 Hz 6.7 dBmV 45.0 dB 30 146
21 Locked QAM256 20 525000000 Hz 6.9 dBmV 45.1 dB 32 143
22 Locked QAM256 21 531000000 Hz 6.8 dBmV 45.0 dB 44 149
23 Locked QAM256 22 537000000 Hz 6.8 dBmV 45.0 dB 40 149
24 Locked QAM256 23 543000000 Hz 6.7 dBmV 45.0 dB 45 148
25 Locked QAM256 24 549000000 Hz 6.9 dBmV 45.0 dB 53 141
26 Locked QAM256 25 555000000 Hz 6.9 dBmV 45.0 dB 46 145
27 Locked QAM256 26 561000000 Hz 6.7 dBmV 44.8 dB 40 154
28 Locked QAM256 27 567000000 Hz 7.0 dBmV 45.0 dB 40 155
29 Locked QAM256 29 579000000 Hz 6.7 dBmV 44.8 dB 36 157
30 Locked QAM256 30 585000000 Hz 7.3 dBmV 45.1 dB 35 160
31 Locked QAM256 31 591000000 Hz 6.7 dBmV 44.8 dB 45 148
32 Locked QAM256 32 597000000 Hz 7.1 dBmV 44.9 dB 40 154
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 21 2560 Ksym/sec 40400000 Hz 44.8 dBmV
2 Not Locked Unknown 0 0 0 0.0 dBmV
3 Not Locked Unknown 0 0 0 0.0 dBmV
4 Locked ATDMA 20 5120 Ksym/sec 35600000 Hz 46.8 dBmV
5 Not Locked Unknown 0 0 0 0.0 dBmV
6 Not Locked Unknown 0 0 0 0.0 dBmV
7 Not Locked Unknown 0 0 0 0.0 dBmV
8 Not Locked Unknown 0 0 0 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock Status Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier
Number Range		 Unerrored
Codewords		 Correctable
Codewords		 Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 193 850000000 Hz 9.48 dBmV 44.8 dB 1108 ~ 2987 1977196480 46293374 1414
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV

(edited)

0

0

EG

Expert

 • 

111K Messages

2 days ago

@user_td1rqz Thanks. As was stated, please edit your post and redact the MAC addresses. The forum bot made your post "Private".

0

0

user_td1rqz

Visitor

 • 

6 Messages

2 days ago

Weird. I didn't copy paste the MAC address. Don't know why those fields showed up.

1

0

EG

Expert

 • 

111K Messages

@user_td1rqz​ 

Will you be redacting them ? Your post can not be seen if you don't.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

2 days ago

0

user_td1rqz

Visitor

 • 

6 Messages

2 days ago

Fri Jun 13 09:49:55 2025 (Critical (3)) No Ranging Response received - T3 time-out;
Fri Jun 13 09:49:26 2025 (Warning (5)) TCS Partial Service;

0

0

user_td1rqz

Visitor

 • 

6 Messages

2 days ago

Cable Diagnostic
Status:   Good
Action:  
Your setup looks fine. If you can't access the internet, make sure you properly activated the modem. If modem has been activated and you still can't access the internet, contact your service provider for troubleshooting help.
If you can access the internet but has other internet issue, the Netgear Cable Knowledge Base can provide additional troubleshooting info.
CM Status: 
Downstream Status: 
Upstream Status: 
  Refresh Save Cable Diagnostic Info
 
Advanced Information
Frequency Start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 573000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD IPv6 only
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 28 573000000 Hz 6.9 dBmV 44.9 dB 49 150
2 Locked QAM256 1 405000000 Hz 6.3 dBmV 44.9 dB 41 154
3 Locked QAM256 2 411000000 Hz 6.5 dBmV 44.7 dB 38 157
4 Locked QAM256 3 417000000 Hz 6.4 dBmV 44.9 dB 45 148
5 Locked QAM256 4 423000000 Hz 6.6 dBmV 45.0 dB 45 149
6 Locked QAM256 5 429000000 Hz 6.3 dBmV 44.9 dB 42 151
7 Locked QAM256 6 435000000 Hz 6.6 dBmV 45.0 dB 54 138
8 Locked QAM256 7 441000000 Hz 6.3 dBmV 44.9 dB 44 149
9 Locked QAM256 8 447000000 Hz 6.6 dBmV 45.0 dB 51 141
10 Locked QAM256 9 453000000 Hz 6.6 dBmV 45.0 dB 34 161
11 Locked QAM256 10 459000000 Hz 6.5 dBmV 44.9 dB 37 156
12 Locked QAM256 11 465000000 Hz 6.7 dBmV 45.0 dB 39 155
13 Locked QAM256 12 471000000 Hz 6.6 dBmV 44.9 dB 52 144
14 Locked QAM256 13 477000000 Hz 6.5 dBmV 44.8 dB 45 147
15 Locked QAM256 14 483000000 Hz 6.6 dBmV 44.9 dB 47 143
16 Locked QAM256 15 489000000 Hz 6.7 dBmV 44.8 dB 53 127
17 Locked QAM256 16 495000000 Hz 6.7 dBmV 44.7 dB 47 143
18 Locked QAM256 17 507000000 Hz 6.7 dBmV 44.9 dB 44 103
19 Locked QAM256 18 513000000 Hz 6.8 dBmV 45.0 dB 2 36
20 Locked QAM256 19 519000000 Hz 6.7 dBmV 45.0 dB 30 146
21 Locked QAM256 20 525000000 Hz 6.9 dBmV 45.1 dB 32 143
22 Locked QAM256 21 531000000 Hz 6.8 dBmV 45.0 dB 44 149
23 Locked QAM256 22 537000000 Hz 6.8 dBmV 45.0 dB 40 149
24 Locked QAM256 23 543000000 Hz 6.7 dBmV 44.9 dB 45 148
25 Locked QAM256 24 549000000 Hz 6.9 dBmV 45.0 dB 53 141
26 Locked QAM256 25 555000000 Hz 6.9 dBmV 45.0 dB 46 145
27 Locked QAM256 26 561000000 Hz 6.7 dBmV 44.9 dB 40 154
28 Locked QAM256 27 567000000 Hz 7.0 dBmV 45.0 dB 40 155
29 Locked QAM256 29 579000000 Hz 6.7 dBmV 44.8 dB 36 157
30 Locked QAM256 30 585000000 Hz 7.3 dBmV 45.1 dB 35 160
31 Locked QAM256 31 591000000 Hz 6.7 dBmV 44.8 dB 45 148
32 Locked QAM256 32 597000000 Hz 7.2 dBmV 44.9 dB 40 154
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 21 2560 Ksym/sec 40400000 Hz 44.8 dBmV
2 Not Locked Unknown 0 0 0 0.0 dBmV
3 Not Locked Unknown 0 0 0 0.0 dBmV
4 Locked ATDMA 20 5120 Ksym/sec 35600000 Hz 46.8 dBmV
5 Not Locked Unknown 0 0 0 0.0 dBmV
6 Not Locked Unknown 0 0 0 0.0 dBmV
7 Not Locked Unknown 0 0 0 0.0 dBmV
8 Not Locked Unknown 0 0 0 0.0 dBmV
 
Downstream OFDM Channels
Channel Lock Status Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier
Number Range		 Unerrored
Codewords		 Correctable
Codewords		 Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 193 850000000 Hz 9.48 dBmV 44.9 dB 1108 ~ 2987 2003790248 46766987 1414
2 Not Locked 0 0 0 Hz 0 dBmV 0 dB 0 ~ 4095 0 0 0
 
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
 

0

0

EG

Expert

 • 

111K Messages

2 days ago

So, a moderator redacted them for you. That said, the downstream stats are good. And even though the power levels are good, the upstream seems to indicate an impairment of some sort because only two channels are locked in (there should be 3 to 6 channels), and channel 21 is operating at a lower symbol rate than the other (2560 Ksym/sec). These error log entries also indicate an upstream / return path signal quality problem;

(Warning (5)) TCS Partial Service;

TCS = (Transmit Control Set).

There are other signal stat values that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.


I'm going to escalate your issue to the Comcast corporate employees (The Digital Care Team) who are available to these boards. They will be able to poll the CMTS (Cable Modem Termination System) to check for any real-time degradation and / or error reports, see your node / cable plant, and modem health, and see whether or not everything is in the green zone. They can also see a history plot for the modem and those upstream receive signal stats.


You should get a reply here in your topic. Good luck !

(edited)

2

0

user_td1rqz

Visitor

 • 

6 Messages

Thank you for your help

Like

Reply

2 days ago

0

XfinityEva

Official Employee

 • 

1.7K Messages

Thank you for checking these out and also bringing this to our attention @EG !

user_td1rqz We can definitely take a closer and more in-depth look like EG mentioned previously. May I please ask that you send us a direct message with your full name and service address to get started? 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

EG

Expert

 • 

111K Messages

2 days ago

@user_td1rqz @XfinityEva 

It's my pleasure ! 

(edited)

0

0

forum icon

New to the Community?

Start Here