Regular Visitor
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4 Messages
No Ranging Response Received - T3 time-out
Hello, I have been getting intermittent connection issues for past few months, the connection would drop and back online in few minutes or up to an hour in some cases. This consistenly happens at least once in the evening. I use Surfboard Model SB6120 and the modem log shows "No Ranging Response Received - T3 time-out", at the time when the issue happens.
I see other threads that there is some issue with the uplink and requires tech visit. Can you advice how this could could be fixed?
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
https://www.xfinity.com/support/devices/#auth
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me456
Regular Visitor
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4 Messages
5 years ago
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EG
Expert
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111.4K Messages
5 years ago
What do the modem's signal stats look like ?
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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EG
Expert
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111.4K Messages
5 years ago
The upstream power is too high and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
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me456
Regular Visitor
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4 Messages
5 years ago
Hello, I upgraded my modem to Motorola MB8600 and still getting timeouts almost every day. But now the timing varies. Below is signal status from the modem log.
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me456
Regular Visitor
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4 Messages
5 years ago
Thanks for the suggestion. I have only one splitter which is between the cable box and home. Splitter seems to be good quality and has been using for past few years and for testing, I connected the modem directly to the main cable bypassing the splitter and noticed upstream power has reduced. Is this power level in acceptable range? Below the upstream signal status with and wthout splitter. Unfortunately bypassing the splitter is not an option, would adding an amplifier or signal booster help?
Signal status without splitter
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Upstream Bonded Channels
Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
1 Locked SC-QAM 1 5120 17.3 46.0
2 Locked SC-QAM 2 5120 23.7 46.0
3 Locked SC-QAM 3 5120 30.3 46.5
4 Locked SC-QAM 4 5120 36.7 46.0
My original endpoint with splitter and additional cable length of 10 meteres
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Upstream Bonded Channels
Channel Lock Status Channel Type Channel ID Symb. Rate (Ksym/sec) Freq. (MHz) Pwr (dBmV)
1 Locked SC-QAM 1 5120 17.3 51.3
2 Locked SC-QAM 2 5120 23.7 51.3
3 Locked SC-QAM 3 5120 30.3 51.3
4 Locked SC-QAM 4 5120 36.7 51.3
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