Thu, Sep 19, 2019 1:00 PM
I have an SB6141 and my modem has been losing connection intermittently and sometimes even reboots. See picture below for signal. Any help will be much appreciated! https://i.imgur.com/1jncAiV.jpg
2 y ago
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Those are o/k so far. Please post the rest of the downstream channels. Also, post the RF error / event log entries as well.
Not sure where to get the rest of the downstream signals. That was all that was listed on the signal page. Here is the log https://i.imgur.com/PpCrd1q.png
Greetings, djjoshep! I appreciate you taking the time to reach out to us here on the forums. We hope you are having an amazing day. We apologize to hear of the issues you are running into with your modem rebooting. That's certainly frustrating with not having a reliable connection and would like to get this turned around for you. Can you please send us a PM with your first and last name so we may further assist you?
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