No Ranging Response received - T3 time-out CMTS-MAC=00:01:5c:6e:b8:5a

Hi Everyone,

My router connection cuts out 3-5 times a date. It seems that it states with the No Ranging Response received - T3 time-out error. Is there anyway I can have comcast check out the CMTS-MAC=00:01:5c:6e:b8:5a. It seems that that's the equipment that's not responding.

Here's my Downstream / Upstream info.