2 Messages
Intermittent Disconnections: No Ranging Response Errors Received
Hi ever since I purchase this service, I have been seeing T3 time-outs for a few hours every week or some times a few errors in a month, which causes a loss of connection. Once I restart the modem and I am reconnected, the connection is stable for awhile. I see the following message in the event log after the modem comes back up and the problem starts all over again:
No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;
I replaced the modem and am getting the same errors. Any ideas on the next steps to resolve this?
Hardware and Connection Details:
Modem/router
HW Version: 13
Vendor: ARRIS Group, Inc.
BOOT Version: 0.2.17.573854
Core Version: dunfell
Model: TG3482G
Product Type: XB6
Flash Part: 12428 MB
Download Version: 7.3.4.0.114
Arris Modem Config Details & Logs (2024-08-02)
Configuration
| Downstream Frequency (Hz) | 681000000 |
|---|---|
| Upstream Channel ID | 3 |
| Downstream Frequency Plan | NorthAmerica |
| Energy Efficient Ethernet | disabled |
| Front Panel Lights | Always On |
Startup Procedure
| Procedure | Status | Comment |
|---|---|---|
| Acquire Downstream Channel | 681000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed |
Downstream Bonded Channels
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
|---|---|---|---|---|---|---|---|
| 44 | Locked | QAM256 | 681000000 Hz | 0 dBmV | 42 dB | 273310 | 499953 |
| 13 | Locked | QAM256 | 489000000 Hz | 1 dBmV | 43 dB | 0 | 0 |
| 14 | Locked | QAM256 | 495000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 15 | Locked | QAM256 | 507000000 Hz | 1 dBmV | 43 dB | 0 | 0 |
| 16 | Locked | QAM256 | 513000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 17 | Locked | QAM256 | 519000000 Hz | 1 dBmV | 43 dB | 0 | 0 |
| 18 | Locked | QAM256 | 525000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 19 | Locked | QAM256 | 531000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 20 | Locked | QAM256 | 537000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 21 | Locked | QAM256 | 543000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 22 | Locked | QAM256 | 549000000 Hz | 0 dBmV | 42 dB | 0 | 0 |
| 23 | Locked | QAM256 | 555000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 24 | Locked | QAM256 | 561000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 25 | Locked | QAM256 | 567000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 26 | Locked | QAM256 | 573000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 27 | Locked | QAM256 | 579000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 28 | Locked | QAM256 | 585000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 29 | Locked | QAM256 | 591000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 30 | Locked | QAM256 | 597000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 31 | Locked | QAM256 | 603000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 32 | Locked | QAM256 | 609000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 33 | Locked | QAM256 | 615000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 34 | Locked | QAM256 | 621000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 35 | Locked | QAM256 | 627000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 36 | Locked | QAM256 | 633000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 37 | Locked | QAM256 | 639000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 38 | Locked | QAM256 | 645000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 39 | Locked | QAM256 | 651000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 40 | Locked | QAM256 | 657000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 41 | Locked | QAM256 | 663000000 Hz | 0 dBmV | 42 dB | 140207 | 411096 |
| 42 | Locked | QAM256 | 669000000 Hz | 1 dBmV | 42 dB | 702342 | 1144825 |
| 43 | Locked | QAM256 | 675000000 Hz | 1 dBmV | 41 dB | 516413 | 335125 |
| 193 | Locked | OFDM PLC | 805000000 Hz | 1 dBmV | 41 dB | 11662387 | 0 |
Upstream Bonded Channels
| Channel ID | Lock Status | US Channel Type | Frequency | Width | Power |
|---|---|---|---|---|---|
| 1 | Locked | SC-QAM | 16400000 Hz | 6400000 | 40.3 dBmV |
| 2 | Locked | SC-QAM | 22800000 Hz | 6400000 | 41.0 dBmV |
| 3 | Locked | SC-QAM | 29200000 Hz | 6400000 | 41.3 dBmV |
| 4 | Locked | SC-QAM | 35600000 Hz | 6400000 | 41.5 dBmV |
| 5 | Locked | SC-QAM | 40400000 Hz | 3200000 | 42.5 dBmV |
| 6 | Locked | SC-QAM | 10400000 Hz | 3200000 | 39.5 dBmV |
| Current System Time:Fri Aug 2 10:16:33 2024 |
Arris Logs (2024-08-02)
| Date Time | Event Level | Description |
|---|---|---|
| 31/7/2024 12:39:26 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 12:39:34 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 12:39:35 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 12:39:41 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/7/2024 12:39:41 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/7/2024 12:39:41 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/7/2024 12:39:49 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 12:40:02 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/7/2024 12:40:02 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/7/2024 12:40:02 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 31/7/2024 12:40:12 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:28:39 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:30:27 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:45:37 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:28 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:32 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:33 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:34 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:37 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:37 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:37 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:37 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:38 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:44 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/7/2024 20:46:44 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/7/2024 20:46:44 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/7/2024 20:47:20 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:47:50 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:47:54 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/7/2024 20:47:54 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/7/2024 20:47:55 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/7/2024 20:48:00 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:48:12 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/7/2024 20:48:12 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/7/2024 20:48:13 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 31/7/2024 20:48:42 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:16:31 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:16:37 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:17:03 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:01 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:02 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:03 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:03 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:03 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:11 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/7/2024 21:18:11 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/7/2024 21:18:11 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/7/2024 21:21:19 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:21:55 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/7/2024 21:21:55 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/7/2024 21:21:55 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 31/7/2024 21:26:04 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:26:09 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:26:15 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:26:44 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:27:34 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:27:41 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/7/2024 21:27:41 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/7/2024 21:27:41 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/7/2024 21:27:54 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/7/2024 21:27:54 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/7/2024 21:27:54 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 1/8/2024 20:28:05 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:02 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:03 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:04 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:05 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:05 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:05 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:05 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:11 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 1/8/2024 20:29:11 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 1/8/2024 20:29:11 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 1/8/2024 20:29:23 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:38 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 1/8/2024 20:29:38 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 1/8/2024 20:29:38 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 1/8/2024 20:29:59 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:16 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 16:00:20 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[REDACTED];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:21 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/12/1969 16:00:21 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/12/1969 16:00:21 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 2/8/2024 09:27:34 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 2/8/2024 09:34:41 |
3 | Successful LAN WebGUI login from 192.168.100.10 on 24/08/02 at 9:34 AM. |
| 31/12/1969 16:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 16:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[REDACTED];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:20 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/12/1969 16:00:20 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/12/1969 16:00:20 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/12/1969 16:00:25 |
6 | Honoring MDD; IP provisioning mode = IPv6 |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 2/8/2024 09:46:25 |
6 | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 2/8/2024 09:46:33 |
3 | Successful LAN WebGUI login from 192.168.100.10 on 24/08/02 at 9:46 AM. |
| 2/8/2024 09:46:41 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
XfinityLinda
Official Employee
•
1.4K Messages
19 days ago
Thank you for connecting with us in our forums' community about your internet concerns, @katheerine_D. We are sorry to hear the service has not been working well for you since you started your service. You have the right team to take a closer look into this for you. We will gladly review the account and see what is happening with your service. Please send us a Direct Message with your full name and address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
2
0
EG
Expert
•
107.7K Messages
18 days ago
@katheerine_D @XfinityLinda
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
0
0