Visitor
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1 Message
No or poor internet service
We loose our internet every day. Sometimes for a few minutes, while other times it is out for hours. Some days only a few times a day, while others it is off several times an hour. I pay extra, quite a bit extra for upgraded speeds, but I never get any speeds close to the 1K I am paying for.
XfinityAdrienne
Official Employee
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2.3K Messages
4 hours ago
Hey there, @user_dxce7q! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your connection, it certainly is not what we want for our customers. Can you share with us any troubleshooting steps that you have completed? Is it all devices within the home? What lights display on the modem when it happens?
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