After reading many posts on the Loyalty Discount promised to me in an email on 5/7/25, it appears that I need to create a post in order to get the Direct Message icon. Xfinity does not make this process easy.
Body of email is attached below. Both June and July bill do not contain any Loyalty Discount credit!
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Great news! You’re getting another year of savings
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We hope you're enjoying your Xfinity Internet at your introductory promotional rate. Your current promotional pricing was set to expire soon, but we're excited to continue discounting your bill for the next 12 months as a thank you for being an Xfinity customer.
No action is required by you – you’ll see a “Loyalty Discount” credit on your bills over those 12 months as long as you stay on the same Xfinity Internet package. Just keep doing what you love (and love how fast you do it) with the best WiFi for your home.
Thanks again for being with Xfinity.
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EG
Expert
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111.6K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.6K Messages
5 hours ago
user_tfepqf thank you for using the Xfinity Community Forums to reach out and share your experience with the loyalty discount notification. I would be happy to review your account on our end to see what options are available to you in relation to your billing. Send us a direct message with your full name and complete service address to get started.
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