jwtty's profile

Regular Visitor

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1 Message

Thu, Jul 23, 2020 9:00 PM

No ipv4 just ipv6

After connecting to the xFi gateway, my iphone can only get access to google and youtube but not other websites. I notice that my iphone is only assigned an ipv6 address but not a valid ipv4 address. I have requested a new gateway device but the same thing is still there. The issue started to happen a week ago after an Internet outage in my area. @ComcastJohnN Thank you.

Responses

New Poster

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1 Message

6 m ago

Have you found a solution?

 

I have been having the exact same problem since August now, and Xfinity has been no help. It was initially affecting all my devices and remained a problem even after multiple reboots of the modem. I even swapped the modem for a new one and the problem persisted. It's a little better now in the sense that I still lose access to IPv4 websites daily, but no longer on all devices at the same time, but turning wi-fi off and on a few times on the affected device usually gets it back (for an hour maybe - never for very long). When turning wi-if off/on on the device doesn't work, finding a device for which IPv4 still works, logging into the admin portal (10.0.0.1) and manually assigning an IPv4 to the device that's not connecting also helps (though also not permanently).

 

Very frustrating.

Visitor

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1 Message

15 d ago

Exact same problem! Xfinity agent has been no help, they just keep asking for reboot your modem.

EG

Expert

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86.6K Messages

@user_99d0b4

Please create a new topic of your own here on this board detailing your issue. Thanks. 9-month-old dead thread now being closed. 

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