Hi @user_02byaa, and thank you for reaching out on our Community Forum! You've come to the right place for help with your connection. Our expert @EG gave some very helpful information to help with your concern. Did you try any of the suggestions? If you still need assistance, please let us know, as we're here to help!
EG
Expert
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123.1K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
https://www.xfinity.com/support/articles/check-service-outage
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityMelinda
Official Employee
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497 Messages
11 hours ago
Hi @user_02byaa, and thank you for reaching out on our Community Forum! You've come to the right place for help with your connection. Our expert @EG gave some very helpful information to help with your concern. Did you try any of the suggestions? If you still need assistance, please let us know, as we're here to help!
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