Visitor
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1 Message
No internet
My Xfinity router no longer powers on regardless of which (tested and working) outlet it is plugged into. I attempted to use the AI chat to resolve this, but it was as worthless as one might expect. How can I get a replacement router
EG
Expert
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121.2K Messages
15 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.3K Messages
2 minutes ago
Hi, @user_g31hsh! I am sorry to hear there is no power to the modem. You did great with testing the outlet to ensure that was not the problem. You can swap the modem at your local Xfinity store or our team can ship you one. If you would like to visit the store, this link will help you to locate the nearest one, https://www.xfinity.com/local/store-offers. The store accepts walk-ins or if you know what time you want to visit you can schedule a visit (also at the link I provided). Do you need us to set up a shipment or are you going to swap it at the store?
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