No internet

Got more details ? First. Is this a new service install / new move-in or an existing one ?  Is / are the light / lights on the modem lit steadily, or are they blinking (what color)? If lit steadily, did you get the device activated for service yet?

Good evening @user_spwjpq! I see EG asked some essential questions to help troubleshoot this concern. When you have a moment, please let us know:

If this a new service install/new address:

• Are the light(s) on the modem on, off, or blinking (what color)?
• If the light(s) are lit steadily, has this device been activated in our Xfinity app?

OR

If you’ve had services at this address for awhile:

• Is there an interruption occurring in the area? We have our status map here.

PS Thank you for your help @EG!