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user_514xqy
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Visitor

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09/03/2026 5:33 PM

no internet

Our area had storms last night, some are w/o power, but I HAVE power, however I have NO internet service. Xfinity sent an email stating service was restored & ppl may need to reset their routers (I did) but I still have NO internet.... any suggestions? Cannot reach anyone at Xfinity. Work from home so this is costing me. 

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3 hours ago

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XfinityMarcus

Official Employee

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2.3K Messages

4 hours ago

user_514xqy thank you for using the Xfinity Community Forums page to reach out today regarding your connectivity. I know a working internet signal is extremely important as someone who works from home as well. Let's get your service restored together. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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EG

Expert

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120.6K Messages

3 hours ago

@user_514xqy @XfinityMarcus 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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