Hi user_70vsds! We appreciate you reaching out to our Xfinity Forum about this internet concern. Please know that my team is always here to support you. I understand you purchased your own modem/router, but you're unable to connect to the internet. Just to confirm, did you previously reach out to have the new modem added to the account so you could successfully activate it on your end?
XfinityAmira
Official Employee
•
5.1K Messages
2 months ago
Hi user_70vsds! We appreciate you reaching out to our Xfinity Forum about this internet concern. Please know that my team is always here to support you. I understand you purchased your own modem/router, but you're unable to connect to the internet. Just to confirm, did you previously reach out to have the new modem added to the account so you could successfully activate it on your end?
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