Thank you for reaching out and creating a new post. The white steady light (not flashing) means the device status is "on or operational." For future reference, the full guide on the gateway lights and what they mean can be found here: https://www.xfinity.com/support/articles/xfi-gateway-led-lights.
Typically, when you are offline or have no internet connection, you'll see a red light. It can also depend on the device. You mention you have no internet. Can you tell me about any troubleshooting you've tried so far? If you check the Xfinity App, do you see that we have any reported issues in the area?
EG
Expert
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120.8K Messages
1 month ago
Yes, steady white, not blinking.
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityVianney
Official Employee
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2.9K Messages
1 month ago
Thank you for reaching out and creating a new post. The white steady light (not flashing) means the device status is "on or operational." For future reference, the full guide on the gateway lights and what they mean can be found here: https://www.xfinity.com/support/articles/xfi-gateway-led-lights.
Typically, when you are offline or have no internet connection, you'll see a red light. It can also depend on the device. You mention you have no internet. Can you tell me about any troubleshooting you've tried so far? If you check the Xfinity App, do you see that we have any reported issues in the area?
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EG
Expert
•
120.8K Messages
1 month ago
@user_3uac36
Were you able to find any outage info on that site or in the app ?
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