Hello, @user_v1dqiv sorry to hear you're not able to connect to the internet. As @EG stated can you provide more detail? For example, explain when this happened and any new changes to your account. Let us know what troubleshooting steps you've tried so far.
EG
Expert
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117.8K Messages
2 days ago
Need more details... Is this a new move-in / new service installation or an existing one ?
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XfinityThomasC
Official Employee
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3.3K Messages
2 hours ago
Hello, @user_v1dqiv sorry to hear you're not able to connect to the internet. As @EG stated can you provide more detail? For example, explain when this happened and any new changes to your account. Let us know what troubleshooting steps you've tried so far.
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