user_jsb8cv Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service. To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue?
EG
Expert
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117.1K Messages
2 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityVictor
Official Employee
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2.1K Messages
12 hours ago
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EG
Expert
•
117.1K Messages
11 hours ago
@user_jsb8cv
Were you able to find any outage info on that site or in the app ?
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