Hello and welcome to the Xfinity Forums community, user_0g60p6.
I’m sorry to hear that you’re experiencing internet issues. I know how frustrating that can be, and I’d be reaching out too if I were in your shoes. This isn’t the experience we want anyone to have, and I truly appreciate you allowing us to help make things right. To get started, I’d like to ask a few quick questions so we can better understand what’s going on and work together toward a solution:
What device are you using to connect?
Is your home network name showing up when you search for available Wi-Fi signals?
Have you already tried any troubleshooting steps?
We’re here to support you every step of the way, and we’ll do our best to get this resolved as quickly as possible.
EG
Expert
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111.5K Messages
9 days ago
First. Check their site here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityThomasA
Official Employee
•
2.5K Messages
8 days ago
Hello and welcome to the Xfinity Forums community, user_0g60p6.
I’m sorry to hear that you’re experiencing internet issues. I know how frustrating that can be, and I’d be reaching out too if I were in your shoes. This isn’t the experience we want anyone to have, and I truly appreciate you allowing us to help make things right. To get started, I’d like to ask a few quick questions so we can better understand what’s going on and work together toward a solution:
We’re here to support you every step of the way, and we’ll do our best to get this resolved as quickly as possible.
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0