1 Message
No internet
Just when I thought ,they weren’t the worst .My first post got deleted, so I’m writing another one.Like I said in the first one This Company Is The Worst. This is the second time in the last 2 weeks that my internet went down.The days and times don’t work for anyone that has a job to pay this bill. I’m not Paying for Any Days that I don’t have internet.This is crazy, Yall need to do Better
XfinityJohnG
Official Employee
•
1.6K Messages
1 month ago
Thank you for reaching out to us here @user_8batiz. I will be happy to check on any service issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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