Hello, @user_174agf thank you for creating a post, I apologize for the delay in the response time as it can take up 72 hours to hear from an employee. Working from home myself, I understand the importance of having your home network up and running. Please let me know if you're still experiencing issues, I would like to investigate further.
If you weren't aware, from a mobile device when service is down you can visit the Status Center to see if there are any reported issues: https://www.xfinity.com/support/status, the easy-to-use Xfinity App is another great option to check for interruptions: https://www.xfinity.com/support/articles/check-service-outage.
XfinityJustinC
Official Employee
•
1.1K Messages
3 months ago
Hello, @user_174agf thank you for creating a post, I apologize for the delay in the response time as it can take up 72 hours to hear from an employee. Working from home myself, I understand the importance of having your home network up and running. Please let me know if you're still experiencing issues, I would like to investigate further.
If you weren't aware, from a mobile device when service is down you can visit the Status Center to see if there are any reported issues: https://www.xfinity.com/support/status, the easy-to-use Xfinity App is another great option to check for interruptions: https://www.xfinity.com/support/articles/check-service-outage.
I look forward to hearing back from you.
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