Laidragon68's profile

New Poster

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1 Message

Mon, May 18, 2020 10:00 PM

No internet

I am connected but I do not have any internet, what do I have to do to get it working? Called for Technical support & they put me on a call back list that was a week long and now I nor my children can finish out our last week of schooling!

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jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@Laidragon68 wrote:
I am connected but I do not have any internet, what do I have to do to get it working? Called for Technical support & they put me on a call back list that was a week long and now I nor my children can finish out our last week of schooling!

Did the internet ever work or is this a new install?  Have you power cycled your modem/gateway/router?

EG

Expert

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86.5K Messages

1 y ago

Is the "Online" indicator light on the modem lit steadily ?

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