ldinpa's profile

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157 Messages

Wednesday, February 14th, 2024 3:40 AM

No internet with Generator backup

At 8:15 today my electric went out.  I checked the Xfinity app and it also showed outage in my area so okay, no internet service either.  I fired up my generator anyway to keep food cold.  My electric has now been out for 14 hrs but the xfinity app shows NO internet outage in my area.  I have my generator powering my office including my Xfinity router/modem, PC, etc.  With the generator powering everything for my home network I still have no internet service even though Xfinity remote trouble shooting shows no outage.  This happens every time my power goes out even though Xfinity tells me everything on their network looks fine.  How can this be ??  I went around in circles with that insane Xfinity assistant robot until I was finally able to get a support rep on chat and that person was completely clueless only adding to the frustration.  At any rate, if anyone might be able to explain this to me I’d really appreciate it.  The entire reason I put my office on generator backup was so I could still use the internet in the event of a power outage and so far it’s been a complete fail every time.  I have hot electrical outlets with all equipment on and no internet even though Xfinity tells me they see nothing wrong. I’m convinced there is power backup somewhere in Xfinity’s infrastructure in my area that either isn’t working or is missing all together.  I’m out of ideas for checking anything else within my home.  Thanks!

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2 Messages

2 months ago

Just an idea....I had a similar situation a few years ago but with battery backup vice generator power.   I later realized that the splitter/amplifier that Xfinity installed in the basement where the coax comes into the house also requires power.  Once I added a battery backup in the basement my home network internet connection was functional during power outages.

(edited)

Contributor

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157 Messages

2cef58,  you are a [Edited: "Language"] genius !  After reading your reply I remembered having that amplifier plugged in to a hidden electrical receptacle in the basement.  I ran a line to power that booster amp and BINGO !  I was online again.  I wish I’d have turned to the forum for this issue first versus wasting time with Xfinity support.  You have to love the Xfinity business model though.  You pay them hundreds of $ a month and when something goes wrong they route you through a worthless non human support process where you get no satisfaction and ultimately end up having your problem solved by other Xfinity customers.  It amazes me that the support rep I finally ended up chatting with didn’t have me look for this.  His answer was “you can’t run your router / modem on a generator”.  At that point I ended the chat before my head exploded  

Thanks so much for your help on this !

(edited)

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