No Internet since Sunday November 1st

I can’t get in contact with anyone from Xfinity. AI keeps telling me I am in an area that has an outage.  I have a cut cable and that is why I am without service!!!  I am so frustrated and have spent way too much time trying to speak with someone.  All my neighbors have service with xfinity and it is up and running.  I have an appointment for the 11th.  This is crazy.  I am paying way too much money for this horrible service.  Please contact me asap. [Edited: "Personal Information”]

[Edited: "Personal Information”]