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1 Message
Wednesday, July 23rd, 2025 9:49 PM
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Our internet disappeared and we can’t get it back up and running
Responses
Expert
118.1K Messages
10 months ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Official Employee
749 Messages
Hello @user_1icns9 I do understand the importance of maintaining a strong internet service. Have you since been able to get your services back up and running?
@user_1icns9
Were you able to find any outage info on that site or in the app ?
EG
Expert
•
118.1K Messages
10 months ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityDuron
Official Employee
•
749 Messages
10 months ago
Hello @user_1icns9 I do understand the importance of maintaining a strong internet service. Have you since been able to get your services back up and running?
0
0
EG
Expert
•
118.1K Messages
10 months ago
@user_1icns9
Were you able to find any outage info on that site or in the app ?
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0