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Visitor
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1 Message
Wednesday, July 23rd, 2025
Our internet disappeared and we can’t get it back up and running
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Expert
112.8K Messages
1 month ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Official Employee
122 Messages
Hello @user_1icns9 I do understand the importance of maintaining a strong internet service. Have you since been able to get your services back up and running?
@user_1icns9
Were you able to find any outage info on that site or in the app ?
EG
Expert
•
112.8K Messages
1 month ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityDuron
Official Employee
•
122 Messages
1 month ago
Hello @user_1icns9 I do understand the importance of maintaining a strong internet service. Have you since been able to get your services back up and running?
0
0
EG
Expert
•
112.8K Messages
1 month ago
@user_1icns9
Were you able to find any outage info on that site or in the app ?
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0