Visitor
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1 Message
No Internet service for a week
A direct message to whom it may concern. After service work on my street on Friday 08/28/26 10 am ending at 1 pm we never had a return of service. Service at my home means business, finances , basic calling service and much more since we have lack of cell service. It is now 09/02/26 Wednesday and we still have no Internet service. The service issue is confirmed to be related to lack of cable signal/sync end external to my home. Verified by modem error log and indicators and an inspection of home internal coax cable. Nothing changed internal home setup. I have also tried multiple modems including Xfinity modems. Same issue. Tier 1 help covers the basics of "turn it off and turn it back on again" this is unacceptable. Degrading infrastructure on a Friday and walking away completely for the weekend with a response of we will be onsite next Friday is the definition of undependable service. This has been a first for me with an ISP in 20 years. I hope someone sees this and is able to help me sooner than 09/08/26, my current scheduled tech appointment.
XfinityNatalie
Official Employee
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1K Messages
2 hours ago
Greetings, user_f830kx! Thanks for bringing this important issue to our attention regarding your recent Internet restoration issue. We understand how vital it is to have a strong connection at all times. We would be more than happy to check into the schedule availability to see if there are any sooner time slots that may have opened. By chance, have you already signed up for our XFINITY appointment waitlist as well?
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