Visitor
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1 Message
No internet. Router front lights are off, back back Ethernet port lights are on.
My home WiFi stopped working today. When connected to power the routers front lights are off, but the Ethernet ports are lit up, so I know it’s not necessarily a power issue. Is there any troubleshooting to be done or do I just need a new router?
EG
Expert
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117.9K Messages
5 hours ago
Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 25-30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter. If it's still not working, it's probably toast. Try getting it swapped for a new one. Good luck !
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