Regular Visitor
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18 Messages
No internet port forwarding.
I had logged into the gateway and set port forwarding. It did not work.
A couple days later I logged in. There was no access to advanced options, just a referral to the Xfi site
That website directed me to the app.
The app gave access to the Advanced options menu. But no access to what the options are and the ability to change them.
The NOW Internet FAQ provides no modem setup information.
The AI chat client provides no option that assists
Please provide next steps.
XfinitySara
Official Employee
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1.2K Messages
3 months ago
Hey there, @riffin1! Thanks for creating a new post regarding those port forwarding issues. Our Digital Care Team is more than happy to help however we can. To get a little more background, may I ask for more details around why you're attempting to enable port forwarding in the first place? Are you having any issues with your NOW Internet?
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our Forums guidelines. You must first create your own public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, and I look forward to assisting you further!
(edited)
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EG
Expert
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106K Messages
3 months ago
@riffin1 Hyperlink below;
https://www.xfinity.com/support/articles/xfi-port-forwarding
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