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Visitor

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1 Message

Wed, Jun 23, 2021 1:09 PM

No Internet or cable service

I have no Internet or cable service. I’ve gone through the trouble shooting procedures and nothing. My router provides a strong WiFi signal, but that’s it. Xfinity customer service can’t ping my router nor are they able to have a tech come out to look at things for 48 hours. Are there other options to resolve this issue?

Responses

EG

Expert

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88K Messages

1 m ago

First, check here for info on any possible local outages;

https://www.xfinity.com/support/status

Official Employee

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343 Messages

1 m ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you were experiencing service issues. Are you still unable to connect to your internet service at this time?

EG

Expert

 • 

88K Messages

1 m ago

@Comcast_gdl 

Were you able to check for any outages ?

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