_

Visitor

 • 

1 Message

Wednesday, June 23rd, 2021 1:09 PM

Closed

No Internet or cable service

I have no Internet or cable service. I’ve gone through the trouble shooting procedures and nothing. My router provides a strong WiFi signal, but that’s it. Xfinity customer service can’t ping my router nor are they able to have a tech come out to look at things for 48 hours. Are there other options to resolve this issue?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

111.6K Messages

4 years ago

First, check here for info on any possible local outages;

https://www.xfinity.com/support/status

Official Employee

 • 

3.5K Messages

4 years ago

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you were experiencing service issues. Are you still unable to connect to your internet service at this time?

Expert

 • 

111.6K Messages

4 years ago

@Comcast_gdl 

Were you able to check for any outages ?

forum icon

New to the Community?

Start Here