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user_ged7sd
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2 Messages

Friday, August 15th, 2025

No internet - need a technician

My us/ds keeps blinking and I have no internet. I’ve reset my modem several times. I need a technician to come to my house.

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5 days ago

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EG

Expert

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112.8K Messages

5 days ago

First. Check their site for official info on any possible local outages here;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use their Xfinity App: https://www.xfinity.com/apps 

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user_ged7sd

Visitor

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2 Messages

Thanks, but I did all that and nothing has changed. Still no internet.

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5 days ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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EG

Expert

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112.8K Messages

5 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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EG

Expert

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112.8K Messages

5 days ago

@user_ged7sd @XfinityBenjaminM 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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