No internet for two days, no resolution after 10 minutes, and no customer service help.

It’s been over 48 hours since I’ve had any internet access. Every time I try to troubleshoot the issue, whether through the mobile app or the phone automated system, I receive the same response: “A restart is in progress. It shouldn’t take longer than 10 minutes. My phone representative can’t assist you until the restart is complete. Please call back when the restart is finished, and if you’re still having issues.” Clearly, I’m still having issues, as it’s been more than two days. I'm incredibly frustrated with this company. I used their services over 15 years ago and promised myself I would never return; however, my new house has limited internet options. Between this company and a worse alternative, I’m to the point where I’d rather pay for satellite than endure the terrible service from Comcast Xfinity. I can never speak to a real person, I’m constantly given the runaround, and I’m fed up with not receiving proper solutions to my problems—especially the lack of internet for days.