No Internet For THREE Days And No Help Available

No internet for three days and I can’t talk to anyone until the “issue” is fixed!  No ETA!  Just some daily text telling me “Your issue should be fixed as soon as possible”.   Well no kidding!!!

can someone please tell me when I can expect some info?  I can’t work from home and had to pass off work to someone else, who charges more, and guess who gets to pay that!