Visitor
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1 Message
No internet for multiple devices
I just got a gateway (XB8) but it won’t let my phone and a couple of other family members devices connect except for my singular Roku. Need feedback on how to fix this issue
Visitor
•
1 Message
I just got a gateway (XB8) but it won’t let my phone and a couple of other family members devices connect except for my singular Roku. Need feedback on how to fix this issue
EG
Expert
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122.6K Messages
2 days ago
Try separating the 2.4 and the 5.0 names and give them two different broadcast names / SSID's;
https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
https://www.xfinity.com/support/articles/xfi-advanced-settings
Associate the devices with the new 2.4 SSID (broadcast name) and password.
And, or this;
AFAIK, the XB8 defaults to the WPA3-Personal security protocol. Some Wi-Fi devices only use WPA2.
Go into the Xfi app, clicked on connect, then click on "your network ", the "view or edit wifi settings". Change "security settings" to WPA2.
https://www.xfinity.com/support/articles/xfi-advanced-settings
(edited)
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XfinityAmandaB
Official Employee
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3.6K Messages
1 hour ago
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