Visitor
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1 Message
No internet for 3 days
There was a planned outage on Thursday night for network improvements, and ever since then, I have had no service. I tried calling Xfinity, but I haven’t been able to speak with a live representative because the outage is still ongoing. The only information provided in the outage message is that there is network damage and that it is under investigation. I haven’t been able to get any answers or confirmation that anyone is actively working to resolve the issue.
user_e3ykzv
Visitor
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1 Message
2 days ago
the chat bot is useless. Of course we unplugged and plugged in the modem. And no, I’m not paying a tech to come tomorrow.
the report outage text: OUT to 266278 gave no response.
Just called 800-Xfinity to report the outage and got a person! So the notification is not in a black hole…estimated resolution by 1pm.
I’m sure they’ll get a lot more calls today as people aren’t able to watch football!!!
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XfinityJoe
Official Employee
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1.5K Messages
10 hours ago
Apologies for the extended service interruption @user_0023100 . Any time frame given is only an estimate as additional issues may be uncovered as we work to make repairs. The XFINITY Status Center is the best place for updates. You can also request a credit for the downtime in the service center once service is restored. You can access the status center here:
https://www.xfinity.com/support/status
If you have any questions, we are happy to assist
(edited)
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