No internet for 3 days

There was a planned outage on Thursday night for network improvements, and ever since then, I have had no service. I tried calling Xfinity, but I haven’t been able to speak with a live representative because the outage is still ongoing. The only information provided in the outage message is that there is network damage and that it is under investigation. I haven’t been able to get any answers or confirmation that anyone is actively working to resolve the issue.