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TRYONEMORE
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Sunday, May 4th, 2025 10:35 PM

No Internet dns no connection

Computer and phone has no connection. Tv msg said having internet problems.tv went off one minute but phone and internet still not on. Call [Edit: Phone number removed] Comcast need to report problem.

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1 month ago

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XfinityVianney

Official Employee

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2.2K Messages

1 month ago

 

 

Thank you for reaching out. I hope you are doing well, despite the recent issues with your network. I know having any type of service issues can be a headache, but we're here to help. I did check the network, and I see that all services are online as of today. Are you still seeing the same trouble, or have you seen improvement since you made the post? 

 

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TRYONEMORE

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@XfinityVianney​  Thank you for responding. Yes everything just started up. The TV had a cable message that said " xfinity was having internet problems". Crazy because 1 tv  froze  and the other flashed the message and for 1 second stopped. We had no phone or internet but the cell phone worked.  All being connected with the same cable.   I wish I could say nice things lately about cable since we have been here since STORER CABLE.

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1 month ago

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XfinityKassie

Official Employee

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1.8K Messages

 

TRYONEMORE You're welcome! We are happy to help in any way we can. I'm glad to hear your services are working properly now. While the issue you experienced could have been temporary, I'd like to take a look and see if there could be an issue that we wouldn't want to overlook. When you get a moment can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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1 month ago

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