No internet - cord cut by FPL - wait a week for appt

A transformer blow yesterday 10/31 we were without power for hours. FPL came out and fix it but tore down our property line fence and cut internet cable. My 88-year-old elderly mom lives  with us and requires ongoing care. We use internet-connected security cameras to monitor caregivers while my husband and I are at work and to ensure her safety. Plus we have other Internet based equipment too. The earliest appointment they have is 11/7. I can’t believe we are going to have to wait this long. Customer service said they do not have any other openings right now and they don’t come out for “emergency” situations. We are the only one with an outage, I bet if the fire department was out (who is down the street from us) was out we would have received help already.