Visitor

 • 

1 Message

09/18/2026 1:47 PM

No internet connection

The Xfinity router does not appear to sync to the wifi

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Expert

 • 

121.2K Messages

2 days ago

Need more specific details please.

Official Employee

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503 Messages

2 hours ago

Hi there.  Thank you so much for reaching out on our Xfinity Community Forum about your wifi issues.  I'll be happy to assist. 

 

If your Xfinity router does not appear to sync to the WiFi, ensure that it is plugged in and powered on. Check if other devices can connect to the WiFi network. If they can, you may need to update the WiFi drivers on your Windows PC or other devices. Additionally, verify that your router settings are configured to use WPA/WPA2 or AES security. 

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