No internet connection. No outages reported. Can’t find my modem.

Yes I am. All lights are on like normal. US/DS light is flashing constantly. The app tells me my modem is offline. I went into the router settings and it says internet it inactive. 

If you could please send me a DM with your first and last name along with your full-service address, we can get started looking into your account and see why the device is not showing active in the Xfinity app.

Residential Forums:

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

Dm has been sent

Thank you

Having the same problem. How do you fix it?

@user_m1mtkh 

Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 3-month-old dead thread is now being closed.

For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.