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No internet between 3:30pm-6:30pm everyday since downgrading. I need help!
Since downgrading my Xfinity internet I've been losing my connection everyday at 3:30pm-6:30pm no internet accessible through my router between those times. What do I do to fix this?
XfinityAlyssaA
Official Employee
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1.5K Messages
2 months ago
Good afternoon @user_k9u1jb, and thank you for taking the time to reach out on our Community Forums with your connection issues, our team will be happy to help. I see that you stated you have been having connection issues since downgrading your internet. Are you subscribed to a speed tier that can handle your usage? May I also ask what troubleshooting steps you have tried so far? For example, have you tried restarting your modem?
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