Good morning, thank you for reaching out. A great place to start when you are experiencing internet connectivity concerns is: https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c
If you are still experiencing issues after that please let us know more details about what you have tried as far as troubleshooting and your connection setup.
EG
Expert
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117.1K Messages
1 year ago
First. Check here for official info on any possible local outages;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
(edited)
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XfinityEva
Official Employee
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2.3K Messages
1 year ago
Good morning, thank you for reaching out. A great place to start when you are experiencing internet connectivity concerns is: https://forums.xfinity.com/conversations/internet/answered-tips-for-troubleshooting-your-xfinity-internet-connection/602da481c5375f08cd7fbb7c
If you are still experiencing issues after that please let us know more details about what you have tried as far as troubleshooting and your connection setup.
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