Thank you for reaching out to us @yuwei! I know I too would want updates if my services were offline all day. Whenever a service interruption occurs, I can assure you that our repair teams work as quickly and safely as possible to restore services.
One of the best ways to stay up to date is through the Xfinity App or the Xfinity Status Center, as those tools provide the same interruption updates and restoration estimates our teams have access to: https://www.xfinity.com/support/statusmap
XfinityAldrik
Official Employee
•
2.7K Messages
19 days ago
Thank you for reaching out to us @yuwei! I know I too would want updates if my services were offline all day. Whenever a service interruption occurs, I can assure you that our repair teams work as quickly and safely as possible to restore services.
One of the best ways to stay up to date is through the Xfinity App or the Xfinity Status Center, as those tools provide the same interruption updates and restoration estimates our teams have access to:
https://www.xfinity.com/support/statusmap
Are you services currently offline?
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