Visitor
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7 Messages
No Internet After Service Transfer to New Home
I recently moved and received support in transferring my service to my new address, but I cannot access the internet.
All of my devices can connect to WI-FI successfully, and all indicators on both my modem and router suggest that the connections to the internet and between the modem and router are working. All device settings are the same as when I could connect to the internet at my previous address.
What might be the problem here, and what can I do to fix it?
EG
Expert
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110K Messages
11 months ago
Did you get the modem activated for service at the new address by them ?
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EG
Expert
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110K Messages
11 months ago
Ok have you done a proper powercycling operation of all of your equipment lately ?
Proper power-cycling order;
Shut down all computers connected to the router.
Power down / unplug the modem and the router.
Allow them to sit for 60 seconds unplugged.
Plug in the modem first and allow it to completely boot up until the indicator light(s) on it show a steady connection (lit steadily).
Plug in the router and let it fully boot up and sync with the modem.
Start the computer and allow it to completely boot up.
Any joy ?
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EG
Expert
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110K Messages
11 months ago
Where did you come out of the woodwork @XfinityTony ....... Well it's all your's now.... I'm out. Have a ball.....
Good luck to you @noelle409
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EG
Expert
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110K Messages
11 months ago
@XfinityTony @noelle409
Please see this post about direct messaging the support team.........;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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noelle409
Visitor
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7 Messages
11 months ago
Xfinity support was wholly unhelpful in resolving my service issue, so I resolved the problem by disconnecting my internet service and switching to USI fiber. Cheaper and faster with actually effective technical support.
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