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user_5jbnqb
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10/02/2026 1:36 AM

No fiber xfinity says there is

Just renovated a home and have no fiber inside the home. My understanding is they need to run it but won’t do it unless I pay $100. Tho seems ridiculous, how can I run it myself. 

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19 days ago

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XfinityJon

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20 days ago

Good afternoon user_5jbnqb. If you would like our team to assist you, I would be happy to help. Please let me know if you need assistance. 

 

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user_5jbnqb

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3 Messages

Yes. Having issues with getting fiber run to and in the house.  

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19 days ago

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XfinityJon

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1.9K Messages

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

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19 days ago

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