Visitor
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1 Message
No equipment delivered- can’t activate my personal modem
We opted to use the Xfinity modem, the package said it was delivered by ups but never showed up. We were told to file a claim, and did. I tried to get and activate my own SB8200 modem in the meantime because I don’t have the time to drive to the closest Xfinity store over an hour and half away, but it keeps redirecting me to activate the Xfinity gateway. Is there no way around this or do I have to go get the gateway at the store?
EG
Expert
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110.6K Messages
2 years ago
Connect it to the coax line and power it up. Let it fully sync up with the system, and check that the front / top panel indicator light(s) are steadily lit.
Then connect a computer to it and open up a browser. You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy.
If not, try calling 1-855-652-3446. That is their self-install device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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