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Thursday, May 9th, 2024 6:39 PM

no dns on modem

I have two issues with my service. The first is a question as to why does the wifi/modem use 10.0.0.x for the IP series and not 192.168.0.x which is more common? The second issue is the modem/wifi does not provide local DNS for devices attached. The admin section lists the device names separately but when I make a network request from my workstation, it only returns the IP and not the name of the device. This was not a problem when I had an AT&T system. I use software that is looking for a device on the local network and it has to be derived by IP instead of named. This is frustrating because I have to look at the entire list and find the device IP that wasn't there previously.

Expert

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103.6K Messages

10 days ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to this help section for assistance. 

Official Employee

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348 Messages

9 days ago

@user_3omh51  It's the common one we use, as the Class A IP range instead of Class C for 192. You can update the PC or VPN you use to 10.0 to continue as you did before. To help locate devices you can rename them, but yes they try to show the applied name by default. If it doesn't have one assigned by the manufacturer, it will then display its MAC address. Here are the steps https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi to rename the devices on your network. You can access the router settings on older modems here https://www.xfinity.com/support/articles/wifi-change-admin-tool. That shows we use the 10.0 IP ranges. If you have a newer modem, all the settings will be held in the Xfinity App. 

2 Messages

@XfinityBenny​ I am a Linux user, and was in system administration for a number of years. I used the command

      nmap 10.0.0.1/24

to obtain the listing of devices attached to the local network. The command polls the network command device to report the device information of all the connections. The command returns:

Starting Nmap 7.93 ( https://nmap.org ) at 2024-05-17 10:02 EDT
Nmap scan report for 10.0.0.1
Host is up (0.0088s latency).
Not shown: 990 closed tcp ports (conn-refused)
PORT      STATE    SERVICE
22/tcp    filtered ssh
23/tcp    filtered telnet
53/tcp    open     domain
80/tcp    open     http
111/tcp   filtered rpcbind
443/tcp   open     https
8080/tcp  filtered http-proxy
8181/tcp  filtered intermapper
9000/tcp  filtered cslistener
49152/tcp open     unknown

Nmap scan report for 10.0.0.117
Host is up (0.011s latency).
Not shown: 995 closed tcp ports (conn-refused)
PORT    STATE SERVICE
22/tcp  open  ssh
80/tcp  open  http
139/tcp open  netbios-ssn
443/tcp open  https
445/tcp open  microsoft-ds

The listing shows two of the devices on the network, first is the network channel with all the services available, but there is no line for the device name which should be returned by the DNS. Likewise, the second device that has a name "PiAudio" does not have a listed name. It should be in line 2 of the listing after the IP address. This tells me the internal DNS does not provide the device names. I am able to check that the channel has the proper name information by using the browser interface to access to 10.0.0.1. My question is why doesn't the request show up in my network request?

Official Employee

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1.3K Messages

That's an interesting question, @user_3omh51. If your modem is being managed through the Xfinity app, it could impact the results on the browser interface. Most of the admin functions are directed to the Xfinity app if you have one of our newer gateways, like the XB7 or the XB8.

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