4 Messages
no dns on modem
I have two issues with my service. The first is a question as to why does the wifi/modem use 10.0.0.x for the IP series and not 192.168.0.x which is more common? The second issue is the modem/wifi does not provide local DNS for devices attached. The admin section lists the device names separately but when I make a network request from my workstation, it only returns the IP and not the name of the device. This was not a problem when I had an AT&T system. I use software that is looking for a device on the local network and it has to be derived by IP instead of named. This is frustrating because I have to look at the entire list and find the device IP that wasn't there previously.
EG
Expert
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110.2K Messages
1 year ago
The concern is not "Home Security Devices And Equipment" help related. Topic moved here to this help section for assistance.
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XfinityBenny
Official Employee
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790 Messages
1 year ago
@user_3omh51 It's the common one we use, as the Class A IP range instead of Class C for 192. You can update the PC or VPN you use to 10.0 to continue as you did before. To help locate devices you can rename them, but yes they try to show the applied name by default. If it doesn't have one assigned by the manufacturer, it will then display its MAC address. Here are the steps https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi to rename the devices on your network. You can access the router settings on older modems here https://www.xfinity.com/support/articles/wifi-change-admin-tool. That shows we use the 10.0 IP ranges. If you have a newer modem, all the settings will be held in the Xfinity App.
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