no discount for autopay

I upgraded my internet with the understanding that the bill would be $10 cheaper once signed up with autopay, but this is not the case.

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EG

Expert

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113.9K Messages

3 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasD

Official Employee

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1.5K Messages

3 hours ago

user_g338wd Have you confirmed that you are enrolled in both paperless billing and automatic payments using a bank account and routing number?

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U

Thanks, I see now that I have to change the existing auto payment to bank, and I was able to enter the bank info without giving Plaid the requested access to my bank credentials. Though the change was made over 20 minutes ago, the amount due is unchanged. Is this due to the payment method being changed now, though the bill is not scheduled to be paid for 11 days?

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2 hours ago

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XfinityThomasD

Official Employee

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1.5K Messages

The discount would automatically be applied to future billing statements after the first payment is processed, so the system can verify the payment method.

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2 hours ago

Billing

user_g338wd

no discount for autopay

EG

XfinityThomasD

user_g338wd

XfinityThomasD

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