user_udwxlg. I’m sorry you’re having trouble getting connected. Even though the Wi-Fi shows excellent signal strength, there may still be an issue with the internet connection itself. Are all of your devices unable to access the internet, or is this only happening on one device? If it’s just one device, please try forgetting the Wi-Fi network and reconnecting with your password. If everything is affected, let me know, and we can take a closer look at the connection.
XfinityDilary
Official Employee
•
4K Messages
9 hours ago
user_udwxlg. I’m sorry you’re having trouble getting connected. Even though the Wi-Fi shows excellent signal strength, there may still be an issue with the internet connection itself. Are all of your devices unable to access the internet, or is this only happening on one device? If it’s just one device, please try forgetting the Wi-Fi network and reconnecting with your password. If everything is affected, let me know, and we can take a closer look at the connection.
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